Consumer Information

The Morehouse School of Medicine (MSM) desires to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner. Complaints regarding any aspect of operations should be filed internally to MSM authorities first, and then, if necessary, to external authorities. Contact information for filing complaints is given below.

MSM fully complies with the federal Family Educational Rights and Privacy Act of 1974 as amended (20 U.S.C. § 1232g; 34 CFR Part 99), which gives students access to their educational records. Individuals who have particular questions or wish to view a copy of the Act are urged to contact the Office of the Registrar or the Dean’s Office. Students can arrange to review their records by making an appointment with the Registrar located on the first floor of the Hugh Gloster Building, adjacent to the Office of Admissions and Student Affairs.

Internal MSM Contacts for General Consumer and Other Complaints      

Academic Affairs

Dr. Sandra Harris-Hooker
Executive Vice Dean for Academic Affairs
sharris-hooker@msm.edu

 

Educational Affairs

Dr. Martha Elks
Senior Associate Dean, Educational Affairs
melks@msm.edu

 

Clinical Affairs

Dr. Michelle Nichols
Assistant Dean, Clinical Affairs
mnichols@msm.edu

 

Compliance

Keith Henderson
Privacy Officer and Research Integrity Officer
khenderson@msm.edu

 

Family Educational Rights and Privacy Act (FERPA)

Angela Freeman
MSM Registrar
afreeman@msm.edu

 

Title IX

Marla Thompson, MPA
Title IX Coordinator
(404) 752-1871
mthompson@msm.edu

 

Facilities and Management

Dr. John Case
jcase@msm.edu


Please see the student handbook for more extensive information on these and other areas.

 

External Contacts for Consumer Complaints                                                  

If an issue cannot be resolved internally with MSM, students may file a formal complaint with the following accrediting entities:

Federal regulations also require MSM to provide prospective and current students with contact information for filing complaints with the appropriate agency in the state where the student resides. The following links fulfill this obligation:

Because MSM is eager to listen to its students and assist them in resolving any issues they may have with the school, MSM encourages students to inform the school of their complaints first before contacting one of these agencies.